FAQs

Customer support response times during COVID-19
Customer support response times during COVID-19

Our customer support team is doing everything they can. In order to prevent waiting for a response, you can find the ...
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Deliveries during COVID-19
Deliveries during COVID-19

We continue to see an increase in demand due to recent changes to all of our lives. Our team is working hard to deli...
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Do we have to expect any delays in delivery?
Do we have to expect any delays in delivery?

It is always our goal to deliver on time and we are doing everything we can to keep it that way. Should we have to ma...
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Do you expect any shortages during COVID-19?
Do you expect any shortages during COVID-19?

We're seeing high interest in our products and we're working with our suppliers to accommodate the increased number o...
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Is the virus transmitted through food?
Is the virus transmitted through food?

There is no evidence of transmission of the novel coronavirus through food. This has been stated by a number of autho...
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Will my food be safe to eat?
Will my food be safe to eat?

The safety and quality of our product. We have strict food safety checks in place throughout our supply chain to ensu...
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When will my order ship?
When will my order ship?

When is my order shipped? All orders will be shipped within two (2) business days under normal circumstances. Due to...
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I have not received my package.
I have not received my package.

Please ensure you provide the correct contact details and delivery address. If you do not receive your products withi...
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What are our shipping rates?
What are our shipping rates?

About Shipping RatesFree shipping on orders over $50 *Shipping rates are calculated and displayed in the cart and a...
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How long does it take to receive my package?
How long does it take to receive my package?

Orders are shipped from the nearest of 5 different warehouses.. Two warehouses specialize in grocery items and two sp...
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Can I return my order?
Can I return my order?

If you are not 100% satisfied with your order, we will accept the return of your item(s) for a full refund within 30 ...
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What if I am unsatisfied with my order?
What if I am unsatisfied with my order?

We offer a 100% money-back guarantee if you find any dated or damaged products - or any other issues. Your satisfacti...
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How long does it take to receive a refund?
How long does it take to receive a refund?

Typically, it will take about 5 - 20 business days to receive your refund. Your refund will be issued back to the ori...
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Is it safe to shop with us?
Is it safe to shop with us?

Absolutely! We offer the highest level of transaction security available. Eureka Market Online has grown out of our p...
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Is it safe to use my credit or debit card here?
Is it safe to use my credit or debit card here?

Yes - your personal security and safety is of paramount importance to us. As an affiliate of the payment infrastructu...
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What form of payment is accepted?
What form of payment is accepted?

We accept credit and debit card payments through the payment infrastructure company, Stripe, for all orders. Stripe i...
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Shop with Confidence
Shop with Confidence

Protection Against Credit Card Fraud: Shopping on Eureka Market Online. Every credit card purchase is covered by our...
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Who are we?
Who are we?

The Eureka Market is a full-service natural foods store located in the sweet-spot of Arkansas — the historic city of ...
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Refund Policy
Refund Policy

Returns Your total satisfaction is our goal. We are committed to providing you with quality products and outstandi...
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Privacy Policy
Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a p...
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Terms of Service
Terms of Service

OVERVIEW This website is operated by Eureka Market Online. Throughout the site, the terms “we”, “us” and “our” refer ...
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